![](https://mmo.aiircdn.com/452/6317275bd5f66.jpg)
The woman was taken to hospital when her daughter found her "in a soiled pad and wet nightdress in full view of other residents".
West Sussex County Council have issued a pay out to a care home resident's family after her daughter found her "unresponsive" on a visit in 2020.
The council paid the family a total of £1,200 after Copthorne's Francis Court care home was found to have "failed to meet the personal and continence care needs" of the resident when her daughter was not there to provide assistance in between October and November 2020. Among other issues, the resident's daughter reported that her mum was found "sitting in a chair in the lounge, in a soiled pad and wet nightdress, in full view of other residents".
Referring to the resident as Mrs Y, the Local Government & Social Care Ombudsman said: "I am satisfied on balance Mrs Y did not receive care as she should have done from October 9 to November 18.
"The care home should have either reviewed and increased Mrs Y's provision or given notice because it could no longer meet her needs.
"The fact the care home took neither action at that time is fault."
The resident had been "refusing personal care" at the time of the incident.
Angi Knight, Care UK's regional director, admitted that "one of the most challenging situations our teams need to deal with is when a resident refuses the support we are trying to offer.
"As part of our learning following this case, we have improved the processes we use to raise these matters with local authorities, so they are able to better support families when alternate placements are requirement".
As well as the pay out, the council have agreed to provide further training or guidance to care home staff and ensure that they escalate "concerns about residents' health appropriately".
-------------------------------------------------------------------------------------------------
We have a small favour to ask.
Hundreds of thousands of local listeners across Sussex have placed their trust in V2 Radio’s commitment to proper local radio since we started broadcasting in January 2021, tuning in to us to for company, local news, local travel, events and entertainment.
Unlike many others, V2 Radio has no shareholders and no billionaire owner, nor do we receive any licence fees. Just the determination and passion to deliver a quality and impartial service to our communities we serve across Sussex. And we provide all this for free, for everyone to listen to across the airwaves and to read on our website & mobile app. Everyone can benefit from open access to all our content regardless of their ability to pay for it.
Every contribution, however big or small, powers our ability to invest in campaigns like our charity appeals, our unbiased journalism and it also helps to sustain the future of V2 Radio for many years to come.